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IFM

Thought Leaders in Customer Engagement and CRM Conference in Paris

45 leading scholars met in Paris from June 3 to 5 to discuss emerging research in the areas of customer engagement and customer relationship management. The conference was hosted in the heart of Paris next to Champs Elysees. Manfred Krafft and Sebastian Tillmanns from the Institute of Marketing participated in this „by invitation only“ conference. The last session was chaired by Manfred Krafft, who also presented a paper on „To a Better Understanding of Customer Engagement in Online Retailing: Drivers and Consequences of eWOM“.

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IFM

Article on Customer Win-Back by Prof. Dr. Krafft and Dr. Tillmanns accepted for publication in Journal of the Academy of Marketing Science

The article "Customer Win-Back: The Role of Attributions and Perceptions in Customers' Willingness to Return" by Doreén Pick, Jacquelyn S. Thomas, Sebastian Tillmanns, and Manfred Krafft has been accepted for publication in Journal of the Academy of Marketing Science (Jourqual: A).

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IFM

Professor Krafft in den USA und Finnland

Auf Einladung seines Kollegen Paul Viio und der  reiste Professor Krafft vom 11. bis 13. April für zwei Vorträge nach Helsinki. Zum einen präsentierte er im Rahmen einer B2B Marketing-Vorlesung ausgewählte Befunde aus zwei empirischen Vertriebsstudien, zum anderen trug er vor Kollegen aus Helsinki Erkenntnisse vor, wie aus seiner Sicht heutige B2B- und Vertriebsforschung erfolgreich betrieben werden kann und sollte.

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IAS

New article on the lessons to be learned from models evaluating the feasibility of Desertec by Professor Backhaus published in Energy

The article "Comparing the Incomparable: Lessons to be learned from models evaluating the feasibility of Desertec" co-authored by Philipp Gausling and Luise Hildebrand, has been published in the current issue of Energy (volume 82). Overall, the authors findings demonstrate that the models’ comparability is limited due to varying assumptions, but, more importantly, that the models do not account for uncertainty comprehensively and omit important risks.

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IWM

Publications of Dr. Sonja Gensler currently belong to the most successful articles in JIM

The article of Dr. Sonja Gensler (co-authored with Franziska Völckner, Yuping Liu-Thompkins and Caroline Wiertz) “Managing Brands in the Social Media Environment” was a runner-up (one of the three finalists) for the 2014 Award for the Best Paper published in the Journal of Interactive Marketing (JIM) during 2013.

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