Examining Customer-related Outcomes and Antecedents of Service Employees’ Emotional Labor Strategies for Interactive and Individualized Services
Groth M, Hennig-Thurau T, Walsh G
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2006
Journal
Research on Emotions in Organizations
Volume
2
Start page
219
End page
236
Language
English
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