Not all Smiles are Created Equal: How Employee-Customer Emotional Contagion Impacts Service Relationships

Hennig-Thurau T, Groth M, Paul M, Gremler DD

Publication type

Abstract in Online-Sammlung (Konferenz)

Peer reviewed

Yes

Publication status

Published

Year

2005

Conference

2005 Annual Conference of the Academy of Marketing Science

Venue

Tampa

Publisher

Academy of Marketing Science

Place

Coral Gables

Language

English