Relationship Marketing - Some Reflections on the State-of-the-Art of the Relational Concept
Hennig-Thurau T, Hansen U
Publication type
Research article (book contribution)
Peer reviewed
No
Publication status
Published
Year
2000
Book title
Relationship Marketing: Competitive Advantage Through Customer Satisfaction and Customer Retention
Editor
Hennig-Thurau Thorsten, Hansen Ursula
Start page
3
End page
27
Publisher
Springer
Place
Berlin, New York
Language
English
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