National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective
Hansen U, Hennig-Thurau T
Publication type
Research article (book contribution)
Peer reviewed
No
Publication status
Published
Year
1998
Book title
Service Quality and Management
Editor
Kunst P, Lemmink Stauss B
Start page
25
End page
53
Publisher
Gabler
Place
Wiesbaden
Language
English
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